- Passport Covers
- Gift Hampers
- Mens Wallet
All our personalized products are covered by a 1-year warranty from the day they were purchased. Our products are made with the highest quality materials, which are then customized just for you! We inspect every item for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or product defects.
The warranty covers fault in hardware and materials but doesn't apply if damage is caused by unreasonable use or negligence to normal wear and tear.
Warranty covers the following:
RFID Wallet Warranty
Our Men's RFID Wallet covers a 6 months warranty.
How do I make a warranty claim?
Please email our support team at email@example.com with subject WARRANTY CLAIM and your order details along with a brief description of the fault/damage along with 1-2 images of any fault to help us speeding up the claims. We will respond to you within 24-48 hours.
NOTE: The item must be returned to us at your own expense and we will arrange for it to be repaired/replaced at our discretion (whichever is appropriate) and at our cost. If an item requires repair, this can often take 6-8 working days; we will inform you as soon as we have an estimated date of collection from us once our inspections/repairs are complete.
*All Warranty is subject to the item being used within the intended design parameters. Any repair or modification done without the consent of The Custom Factory will render in Warranty void.
I first tried The Custom Factory 1 year ago for my passport cover and it turned out just the way I imagined it. That’s why I did it again and ordered 3 passport my covers for my sister and nieces. They loved them a lot. Definitely ordering again 👌🏻 Kudos to the team!!!
I saw The Custom Factory on social media and ordered passport covers for my husband and myself. Absolutely wonderful service, delivered exactly what was asked for and ahead of time. So many choices to customize your covers, it was really hard making the decisions. Communication was easy and the staff were super nice to deal with. Also the cost of the covers is extremely reasonable. We'll definitely be coming back to order more items in the future. Thanks lovely people :-)
What a fantastic company! I got 2 passport covers made from them and they were just exceptional! The handcrafted finish is truly one of a kind! I was anxious ordering from Dubai when I live in the UK but I had no reason to worry.. They were patient with all my questions! Fantastic service!
I will definitely be referring you to others!
Received my orders yesterday and absolutely love it!! Service and response to my questions were fast and very efficient and we nailed down what I wanted easily. The Custom Factory, thank you very much and you will be receiving more orders from me in the future!
This is one of the best customized products I have ever purchased in life.. I got excited as soon as I saw their designs but then people around me were skeptical saying that the final product wouldn’t turn out so well as the pics are always photoshopped.. but I was sure it would turn out perfect Because they were so involved with me in my weird choices and I loved their honest feedbacks what they provided.. voila the final product was beautiful much better than what was in the pics.. me and my husband loved it.. I would be ordering more from them.. and I am so glad I did it with them.. u rock guys!!! Love u!
Beautiful product, high quality. I cannot wait to travel and carry this around 😍
Not only are their products of the highest quality, they’re absolutely gorgeous too and they make for the best gifts you could ever think of! Service is extremely efficient and they truly put your vision into the piece you choose to create 🙌🏻💓✨
Hi, a friend of me recommended this company for gift ideas .. and she was Right !! 😍Their customized stuff are the best gifts for everybody 😃 lots of choices to choose from and the most important thing is their service: they are friendly, patient with questions, and professional.. deliver on time ..and polite .
Thank you guys
Highly recommended 👍
They succeeded in my vision of my passport cover, great with communication, and best of all SHIPPING WAS GREAT AND FAST TO USA! THANK U LOVE IT.
Loved the gift which I ordered for my colleague from the custom factory. They are a secure business to deal with. The response rate was quick and the team was very professional and understanding. It was delivered in less then a week. I literally received the gift just in time for the surprise birthday celebrations. The product quality was great as well and the team was always accessible and followed up after the delivery. Great experience. Would definitely recommend this page.
It was an absolute pleasure dealing with Custom Factory. Not only they understand what you need they will go an extra mile in order to make sure that you are delighted and satisfied. I wanted to get passport covers made for my wife as it was birthday and she was coming back from India. Roger made sure that I get them on time and surprise my wife with her favorite passport cover, specially customized for her. Thanks Roger and entire team for your commendable efforts. I would love to know what other things you can customize as per our choice. Highly Recommended. Keep up the good work. Cheers.
👍 Quick and fast, products are like on pictures and no scams. Whatever you agree with them you will get.
Soo far, soo good!
You guys are brilliant... 100% customer satisfaction!!! I’m so happy with your products... Thank you so much.. keep up the good quality work.
One he'll of a team...!!! Had asked them to make a passport cover on urgent basis and all they said was "YES WE CAN!!!".
And the team kept updating by personally calling as well as thru FB...!!!
Service was absolutely amazing!!! They are so patient and willing to understand what you really want and are open to sharing their ideas. Definitely hooking up my friends and family with their customized passport covers!!
Keep up the good work guys❤️
The team at CF were fantastic! All my items were sent immediately and packaged wonderfully.
Love all of them!!
Excellent products and very easy and amicable team to work with. I’ve ordered from here multiple times and very satisfied with the quality of materials used and craftsman ship.
But the real value is in customer service. I had to fly out and the team, in order to make sure that I am able to get the items on time (since I got them made as gifts), went the extra mile to personally deliver to my building as an exception! Nothing beats them!
Kudos to the team.
Custom Factory, thank you for the wonderful passport covers. They have amazing designs at reasonable prices. I really loved our covers and they have very fast delivery.
Thank you Custom Factory for designing amazing passport covers for me and my family. You guys were amazing with your services, and it was perfect gift for them. Even though I decided this last minute you guys met the deadline.
Thank you once again for everything 😍 😘 will definitely shop again 😀
The Custom Factory has made beautiful passport covers for my husband, my newborn son and I. They executed my design just like I wanted it with perfection. I love the products and will certainly go back to them for more custom products. Highly recommend Custom Factory for anyone 🙂
I just received my order today and I can say I am very happy with the products. At first I was a bit scared they will not look like in the pictures, but actually they look better in real life. The materials used for the products are good, it is all handmade
I am happy I got passport covers as Christmas presents. They are a great gift, especially it can be personalized as you want. Special thanks to Navya, she is a sweetheart, treats customers really nice! I would totally recommend their products.
Wonderful experience! The products are so amazing and even better is the service! Everything was so nicely dealt with and communication was on point. I gave them a hard time with such a short notice and high demands but they’ve been so thoughtful and considerate to accommodate me in every possible way. Really glad I came across this treasure which was recommended to me by a friend! 5 shining stars for this amazing experience! ⭐
We provide FREE shipping across UAE on all orders over AED250.
We aim to deliver your order within 4-6 working days from the day the order is placed. 🚚
Bank Transfer orders will be shipped out, only once the payment has been received only.
Our products are covered by a 1 year warranty from the day they were purchased. The warranty covers any faults in hardware & materials.
We provide easy and secure payment solutions to cater for all your needs. Since we belong to the personalization industry, we require 100% advance payment to proceed with any order. Below are all your Payment options:-
We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.
All payments by Bank transfer needs to be done to the below details, please share the proof of transfer slip/screenshot via email at firstname.lastname@example.org along with your order number and subject as BANK TRANSFER.
Account number – 0332220962001
IBAN - AE430400000332220962001
Company Name - The Custom Factory General Trading LLC
Bank name - National Bank of Ras Al Khaimah (RAKBANK UAE)
Branch name - Umm Hurrair, Dubai
Swift code – NRAKAEAK
If you have received a TCF Gift card in your email, you will have the instructions to redeem it online during Checkout.
We offer the best & competitive prices for worldwide shipping.
We aim to deliver all International orders within 7-10 working days from the day the order has been placed.
All International orders are shipped via DHL/Postal service only. Shipping charges for International orders are calculated during checkout and according to weight and the product. You will be able to view the exact shipping charges before you proceed to payment.
All our products are made of Synthetic leather, which means; no animals were harmed whilst making these products which makes it eco-friendly too.
Not only does vegan leather make you look good, it also makes you feel good because it’s cruelty-free. More than a billion cows, pigs, goats, sheep, alligators, ostriches, kangaroos, and even dogs and cats are cruelly slaughtered for their skins every year.
Vegan leather offers a killer look without any killing!