- Passport Covers
- Gift Hampers
- Mens Wallet
- Apple Watch Bands
1. SITE OPERATION: United Arab Emirates is our Country of Domicile. THE CUSTOM FACTORY controls this Site from the U.A.E. THE CUSTOM FACTORY makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price is only for your reference and currency of the transaction will be processed in AED (UAE Dirham) only, the price might slightly affect in the conversion rates of what you see on the website.
5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. THE CUSTOM FACTORY will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.
6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to THE CUSTOM FACTORY through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by THE CUSTOM FACTORY to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by THE CUSTOM FACTORY to do so. The content and software on this Site is the property of THE CUSTOM FACTORY. The cardholder must retain a copy of transaction records and Merchant policies and rules.
8. YOUR ACCOUNT. If you use THE CUSTOM FACTORY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain THE CUSTOM FACTORY’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. THE CUSTOM FACTORY will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. THE CUSTOM FACTORY has no control over these sites or the content within them. THE CUSTOM FACTORY does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. THE CUSTOM FACTORY does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against THE CUSTOM FACTORY for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at firstname.lastname@example.org
COPYRIGHT POLICY. THE CUSTOM FACTORY may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defences or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that THE CUSTOM FACTORY will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On-line Materials made by or for you. At THE CUSTOM FACTORY’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to THE CUSTOM FACTORY or perfect these rights, titles or interests in THE CUSTOM FACTORY’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. THE CUSTOM FACTORY MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. THE CUSTOM FACTORY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. THE CUSTOM FACTORY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF THE CUSTOM FACTORY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF THE CUSTOM FACTORY WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENSE GRANTED TO YOU. By providing materials to THE CUSTOM FACTORY, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted THE CUSTOM FACTORY an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. THE CUSTOM FACTORY may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against THE CUSTOM FACTORY for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to THE CUSTOM FACTORY. Any communication or materials you send to THE CUSTOM FACTORY will be treated as non- confidential and non-proprietary and may be disseminated or used by THE CUSTOM FACTORY for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. THE CUSTOM FACTORY is not responsible for the acts or omissions of any advertiser or sponsor.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
I first tried The Custom Factory 1 year ago for my passport cover and it turned out just the way I imagined it. That’s why I did it again and ordered 3 passport my covers for my sister and nieces. They loved them a lot. Definitely ordering again 👌🏻 Kudos to the team!!!
I saw The Custom Factory on social media and ordered passport covers for my husband and myself. Absolutely wonderful service, delivered exactly what was asked for and ahead of time. So many choices to customize your covers, it was really hard making the decisions. Communication was easy and the staff were super nice to deal with. Also the cost of the covers is extremely reasonable. We'll definitely be coming back to order more items in the future. Thanks lovely people :-)
What a fantastic company! I got 2 passport covers made from them and they were just exceptional! The handcrafted finish is truly one of a kind! I was anxious ordering from Dubai when I live in the UK but I had no reason to worry.. They were patient with all my questions! Fantastic service!
I will definitely be referring you to others!
Received my orders yesterday and absolutely love it!! Service and response to my questions were fast and very efficient and we nailed down what I wanted easily. The Custom Factory, thank you very much and you will be receiving more orders from me in the future!
This is one of the best customized products I have ever purchased in life.. I got excited as soon as I saw their designs but then people around me were skeptical saying that the final product wouldn’t turn out so well as the pics are always photoshopped.. but I was sure it would turn out perfect Because they were so involved with me in my weird choices and I loved their honest feedbacks what they provided.. voila the final product was beautiful much better than what was in the pics.. me and my husband loved it.. I would be ordering more from them.. and I am so glad I did it with them.. u rock guys!!! Love u!
Beautiful product, high quality. I cannot wait to travel and carry this around 😍
Not only are their products of the highest quality, they’re absolutely gorgeous too and they make for the best gifts you could ever think of! Service is extremely efficient and they truly put your vision into the piece you choose to create 🙌🏻💓✨
Hi, a friend of me recommended this company for gift ideas .. and she was Right !! 😍Their customized stuff are the best gifts for everybody 😃 lots of choices to choose from and the most important thing is their service: they are friendly, patient with questions, and professional.. deliver on time ..and polite .
Thank you guys
Highly recommended 👍
They succeeded in my vision of my passport cover, great with communication, and best of all SHIPPING WAS GREAT AND FAST TO USA! THANK U LOVE IT.
Loved the gift which I ordered for my colleague from the custom factory. They are a secure business to deal with. The response rate was quick and the team was very professional and understanding. It was delivered in less then a week. I literally received the gift just in time for the surprise birthday celebrations. The product quality was great as well and the team was always accessible and followed up after the delivery. Great experience. Would definitely recommend this page.
It was an absolute pleasure dealing with Custom Factory. Not only they understand what you need they will go an extra mile in order to make sure that you are delighted and satisfied. I wanted to get passport covers made for my wife as it was birthday and she was coming back from India. Roger made sure that I get them on time and surprise my wife with her favorite passport cover, specially customized for her. Thanks Roger and entire team for your commendable efforts. I would love to know what other things you can customize as per our choice. Highly Recommended. Keep up the good work. Cheers.
👍 Quick and fast, products are like on pictures and no scams. Whatever you agree with them you will get.
Soo far, soo good!
You guys are brilliant... 100% customer satisfaction!!! I’m so happy with your products... Thank you so much.. keep up the good quality work.
One he'll of a team...!!! Had asked them to make a passport cover on urgent basis and all they said was "YES WE CAN!!!".
And the team kept updating by personally calling as well as thru FB...!!!
Service was absolutely amazing!!! They are so patient and willing to understand what you really want and are open to sharing their ideas. Definitely hooking up my friends and family with their customized passport covers!!
Keep up the good work guys❤️
The team at CF were fantastic! All my items were sent immediately and packaged wonderfully.
Love all of them!!
Excellent products and very easy and amicable team to work with. I’ve ordered from here multiple times and very satisfied with the quality of materials used and craftsman ship.
But the real value is in customer service. I had to fly out and the team, in order to make sure that I am able to get the items on time (since I got them made as gifts), went the extra mile to personally deliver to my building as an exception! Nothing beats them!
Kudos to the team.
Custom Factory, thank you for the wonderful passport covers. They have amazing designs at reasonable prices. I really loved our covers and they have very fast delivery.
Thank you Custom Factory for designing amazing passport covers for me and my family. You guys were amazing with your services, and it was perfect gift for them. Even though I decided this last minute you guys met the deadline.
Thank you once again for everything 😍 😘 will definitely shop again 😀
The Custom Factory has made beautiful passport covers for my husband, my newborn son and I. They executed my design just like I wanted it with perfection. I love the products and will certainly go back to them for more custom products. Highly recommend Custom Factory for anyone 🙂
I just received my order today and I can say I am very happy with the products. At first I was a bit scared they will not look like in the pictures, but actually they look better in real life. The materials used for the products are good, it is all handmade
I am happy I got passport covers as Christmas presents. They are a great gift, especially it can be personalized as you want. Special thanks to Navya, she is a sweetheart, treats customers really nice! I would totally recommend their products.
Wonderful experience! The products are so amazing and even better is the service! Everything was so nicely dealt with and communication was on point. I gave them a hard time with such a short notice and high demands but they’ve been so thoughtful and considerate to accommodate me in every possible way. Really glad I came across this treasure which was recommended to me by a friend! 5 shining stars for this amazing experience! ⭐
We provide FREE shipping across UAE on all orders over AED200.
We aim to deliver your order within 4-6 working days from the day the order is placed. 🚚
Bank Transfer orders will be shipped out, only once the payment has been received.
Our products are covered by a 1 year warranty from the day they were purchased. The warranty covers any faults in hardware & materials.
We provide easy and secure payment solutions to cater for all your needs. Since we belong to the personalization industry, we require 100% advance payment to proceed with any order. Below are all your Payment options:-
We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.
All payments by Bank transfer needs to be done to the below details, please share the proof of transfer slip/screenshot via email at email@example.com along with your order number and subject as BANK TRANSFER.
Account number – 0332220962001
IBAN - AE430400000332220962001
Company Name - The Custom Factory General Trading LLC
Bank name - National Bank of Ras Al Khaimah
Branch name - Umm Hurrair, Dubai
Swift code – NRAKAEAK
If you have received a TCF Gift card in your email, you will have the instructions to redeem it online during Checkout.
We offer the best & competitive prices for worldwide shipping.
We aim to deliver all International orders within 10-14 working days from the day the order has been placed.
All International orders are shipped via DHL only. Shipping charges for International orders are calculated during checkout and according to weight and the product. You will be able to view the exact shipping charges before you proceed to payment.
All our products are made of Synthetic leather, which means; no animals were harmed whilst making these products which makes it eco-friendly too.
Not only does vegan leather make you look good, it also makes you feel good because it’s cruelty-free. More than a billion cows, pigs, goats, sheep, alligators, ostriches, kangaroos, and even dogs and cats are cruelly slaughtered for their skins every year.
Vegan leather offers a killer look without any killing!